- Returns
a. Items eligible for return must be returned within the first 30 days of your purchase or within the first 15 days of delivery, whichever period ends later.
Once this eligibility window has passed, you will no longer be eligible for a refund or exchange. All returns and exchanges must be accompanied by an approved RMA number from Rangeland Communications. To request an RMA, please email info@rangelandcomms.com.
The customer will be responsible for all return shipping expenses.
Shipping and CC fees will not be refunded.
All returns will be subject to a 15% restocking fee.
b. ITEMS ELIGIBLE FOR RETURN. Radios and radio accessories are eligible for return, subject to all other provisions of this policy, only if they are returned in new, unused condition with all included accessories and original packaging.
c. ITEMS & SERVICES NOT ELIGIBLE FOR RETURN OR REFUND
- Radios and radio accessories without original packaging will not be eligible for returns or refunds.
- Custom-built solutions, including but not limited to field-deployable repeater systems, are not eligible for return or refund.
- Pre-owned items.
- Any services rendered.
- Subscriptions.
- Push-to-talk over cellular subscriptions (including but not limited to Motorola Wave and Hytera Horizon subscription fees).
- Repeaters with internally mounted duplexers.
- Software upgrades, software licenses, licensed features, programming software, FCC licensing services, and duplexers.
Example: If you purchase a radio and add a software upgrade (such as encryption), then the radio will be eligible for return (subject to all provisions of this policy). However, the cost of the software upgrade will not be refundable.
2. Payment Terms; Interest on Past Due Accounts
Payment is due in full as stated on the invoice. Any balance not paid when due shall accrue interest at the rate of 1.8% per month, or the maximum rate permitted under Massachusetts law, whichever is lower, until paid in full.
3. INSTALLMENT DELIVERIES AND LIMITED REMEDIES
Seller may make delivery of goods in one or more shipments or installments, and each such shipment or installment may be invoiced separately or together, in Seller’s discretion. Buyer shall accept and make payment for all goods delivered in accordance with the terms of this Agreement, regardless of whether any remaining goods are subsequently delivered.
In the event Seller fails to deliver any portion of the goods, Buyer’s sole remedy shall be (a) a refund of the purchase price allocable to the undelivered goods, if such amounts have already been paid, or (b) a release from the obligation to pay for those undelivered goods if not yet invoiced or due. Buyer shall not be entitled to withhold payment for goods already delivered due to Seller’s failure to deliver any remaining portion of the order.
Buyer is solely responsible for providing a secure and accurate delivery address. Delivery shall be deemed complete upon confirmation of delivery by the carrier’s tracking system. Buyer agrees to pay for all items indicated as delivered by such carrier, regardless of actual receipt or claims of loss.
4. Governing Law
These Terms and all disputes arising out of or relating to any transaction between the parties shall be governed by the laws of the Commonwealth of Massachusetts, without regard to conflict of law principles.
5. Forum Selection
Any legal action or proceeding arising under these Terms shall be brought exclusively in the state courts of the Commonwealth of Massachusetts located in Norfolk County, and Buyer hereby irrevocably submits to the jurisdiction of such courts.
6. Attorney’s Fees and Costs
In any action or proceeding to enforce payment or these Terms, Seller shall be entitled to recover its reasonable attorney’s fees, court costs, and expenses incurred in such action.
7. Disclaimer of Warranties
Except as expressly stated in writing, Seller disclaims all warranties, express or implied, including but not limited to any implied warranties of merchantability or fitness for a particular purpose.
8. Severability
If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
9. Contingency of Performance; Limitation of Liability for Non-Fulfillment
Seller’s obligation to fulfill any order is contingent upon the continued availability and validity of the product(s). Seller reserves the right to cancel any order, in whole or in part, in its sole discretion. In such event, Buyer’s sole and exclusive remedy shall be a refund of any amounts paid for items not fulfilled. Buyer agrees that Seller shall not be liable for any damages, losses, or claims arising from the failure to fulfill any part of an order, beyond the return of funds paid for unfulfilled items.
10. Liquidated Damages for Canceled Orders
In the event that Buyer cancels an order after making a down payment, and the ordered items are not otherwise eligible for return or refund under Section 1 of these Terms, Buyer agrees that the down payment shall be retained by Seller as liquidated damages. The parties acknowledge that actual damages resulting from such cancellation would be difficult to calculate and that the agreed-upon retention of the down payment constitutes a reasonable estimate of the damages likely to result from such cancellation. This provision shall not limit Seller’s other rights or remedies under these Terms or at law.
